Good to know
Here you will find the entire alphabet of the most important information:
Arrival and departure are possible here every day. The rooms and apartments will be ready for you from 14:00.
If you will be arriving after 18:00, we kindly ask you to notify us by telephone.
To ensure that our room fairies have enough time to clean, we ask you to vacate the room by 10:00 on the day of departure. You are welcome to use our garden and pool on the day of departure and you are also welcome to leave your car here.
IBAN: IT 36 V 08112 58460 000300210188
A booking is binding for us as soon as we have sent you a written reservation confirmation. Even if we don’t take a deposit, we trust you and reserve the room for you.
From 8:00 to 9:30 we look forward to welcoming you for breakfast in our breakfast room or on the sun terrace. We will be happy to reserve the table you want for you and bring you hot drinks to the table. Everything else can be found lovingly prepared on our breakfast buffet.
Within a three-minute walk you will find two bus stops where buses stop that go to the centre of Lagundo and Merano. With the Südtirol Mobile App you will always be kept up to date. You are also welcome to take a timetable with you from reception.
A cancellation is always a pity and usually has an unpleasant reason. So that we can avoid inconvenience in such cases, we hereby draw your attention to our cancellation conditions.
- Cancellation is free of charge up to three weeks before arrival
- between 21 and 14 days before arrival 50% of the total price will be charged
- between 14 and 7 days before arrival 70% of the stay will be charged
- from less than 7 days before arrival, for late arrival or early departure, 100% of the daily price will be charged
- No-show: 100% of the total price will be charged
We recommend that you take out travel cancellation insurance.
Health is important
Smoking is prohibited by law in all public spaces. We therefore kindly ask you only to smoke on the room balcony, on the terrace or in the garden, as long as it would not disturb other guests.
Holiday cancellation insurance
Sometimes things turn out differently than planned. Of course, a last minute cancellation is always a loss for us that cannot be recovered. We therefore ask you to take out travel cancellation insurance in advance. You will find the European travel insurance that we recommend here.
We are happy to accept cash (up to €4,999.99) and ask you to do so if possible. Alternatively, card payment (EC, Visa, Mastercard) or bank transfer is also possible.
To avoid any hassle on the day of departure, we ask you to pay the bill the evening before.
Your dear four-legged friend is also very welcome here. An animal brings a lot of joy into the place and since we have two cats at home ourselves, we look forward to welcoming your pet.
For a four-legged friend we charge €8.00 per day without food and it is welcome to accompany you to our terrace for breakfast and to let off steam in the garden. However, we ask for your understanding that access to our breakfast room and the pool is not guaranteed.
Did you feel comfortable with us and had a great time? Then we would be delighted if you recommended us to your friends and acquaintances. If you could leave us a good review on HolidayCheck, Tripadvisor or Google, it would be simply incredible and we would be very happy. If something is not to your satisfaction during your stay, we would like you to contact us personally at reception so that we can find a suitable solution together, learn from mistakes and develop further.